Service Coordinator

Alma Personnel have been tasked with recruiting on behalf of their Warwickshire based client for an experienced service co-ordinator to be based on site.

This will be based on a FTC for approximately 8 months.

The service Coordinator will be based with in a department that handles maintenance contracts, servicing, parts and rental equipment.

Duties and tasks :-

• Serve as the primary point of contact for incoming service requests via telephone and other forms of communication
• Effectively manage and dispatch technical engineers to customer sites, considering urgency and team capacity
• Coordinate the supply and shipment of spare parts for engineer visits and return jobs
• Arrange equipment as required by engineers or operations management.
• Oversee and process engineer timesheets, ensuring accuracy and reflecting overtime
• Liaise with external suppliers for necessary assistance and resources.
• Actively manage the company's rental equipment fleet.
• Schedule routine servicing with customers and provide regular updates.
• Manage the field engineer fleet, including vehicles, uniforms, and PPE
• Provide cover for your line manager in their absence
• Generate reports from the company's operating system as requested.
• Manage costs and maintain the overall profitability of the service department.
• Handle out-of-hours customer calls and dispatch engineers for chargeable emergency call-outs, compensation provided to the SC

Skills and experience

You must be a confident and excellent communicator both written and verbally to succeed in this role with a can do attitude with particular focus on providing the best customer experience

Be commercially aware of the importance of running a profitable busy operation and working to tight budgets

Strong IT skills in particular with MS Office suite of products

Training will be provided on the in-house system where required and products,Industry knowledge would be a distinct advantage,.

Excellent salary package is available as well as a host of company benefits

If you feel you have the right skills and experience, apply now stating why you would be suitable for this position.